Refund Policy

Effective Date: May 1, 2026

Last Updated: June 18, 2026

Company: AllWeb Solutions, LLC

> Incorporation: This Refund Policy is incorporated by reference into the AllWeb Solutions Terms of Service, Section 11. In the event of any conflict, the Terms of Service controls.

1. General Position

AllWeb Solutions, LLC provides digital services — including AI-powered tools, credit-based features, and subscription plans — that are consumed immediately upon use. Because these services are digital in nature and value is delivered at the moment of use, all purchases are non-refundable except as expressly stated in this policy or as required by applicable law.

This policy exists to be clear and transparent, not to create unnecessary friction. If you believe your situation warrants a refund, contact us — we review all requests.

2. Subscription Plans

2.1 Monthly Subscriptions

Monthly subscription fees are non-refundable. This includes renewal charges — each monthly renewal is a new non-refundable charge. If you cancel a monthly subscription, your access continues until the end of the current billing period and your subscription will not renew. No partial-month refunds are issued.

2.2 Annual Subscriptions

Annual subscription fees are non-refundable. Renewals of annual subscriptions are non-refundable.

In extraordinary circumstances, AllWeb Solutions may, at its sole discretion, consider a refund request for an initial annual subscription purchase. To be considered, a request must be submitted in writing to billing@allweb.solutions within 7 days of the original purchase date. Submission within 7 days does not guarantee approval — all requests are reviewed by billing staff and decided based on the specific circumstances presented. No refund is approved automatically, and the decision of AllWeb Solutions is final. Requests submitted after 7 days will not be considered under any circumstances.

2.3 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation stops future billing and is effective at the end of your current paid period. Cancellation does not entitle you to a refund of any fees already paid.

To avoid being charged for a renewal, you must cancel before your renewal date. If a renewal charge has already been processed at the time of cancellation, that charge is non-refundable and your access will continue until the end of that renewed period.

2.4 Mid-Period Plan Changes and Proration

If you upgrade or downgrade your subscription plan during an active billing period, your account may be subject to proration as calculated by AllWeb Solutions' payment processor (Stripe). Proration works as follows:

Upgrades: A prorated credit is applied for the unused portion of your current plan, and a prorated charge is assessed for the remaining portion of the billing period at the new plan rate. This results in an adjusted charge on your next invoice.
Downgrades: A prorated credit for the difference may be applied to your account and credited toward a future invoice.

Prorated credits are billing adjustments applied to future invoices — they are not cash refunds and will not be returned to your original payment method. Prorated amounts are calculated automatically by the payment processor based on the number of days remaining in your billing period at the time of the plan change. AllWeb Solutions does not manually adjust proration calculations.

3. Prepaid Credits

3.1 Non-Refundable

Prepaid credits (used for per-operation AI features, image generation, video generation, SMS, and other credit-based services) are non-refundable once purchased, except:

Where required by applicable law
In cases of AllWeb Solutions billing error (see Section 6)

3.2 No Cash Value

Credits have no cash value, cannot be transferred between accounts, and cannot be exchanged for cash or other consideration.

3.3 Expiration

Credits do not expire while your account is in good standing. AllWeb Solutions will provide at least 30 days' written notice before implementing any credit expiration policy. Unused credits are forfeited without refund upon account termination.

3.4 Subscription Plan Allowances vs. Prepaid Credits

Some subscription plans include a periodic credit allowance — a set number of credits allocated at the start of each billing period for use within that period (for example, Bible Suite, Partner Chat, or Appointments feature buckets). These subscription plan allowances are distinct from prepaid top-up credits purchased separately:

Subscription plan allowances are tied to the billing period. Unused allowances do not carry over to the next billing period and are forfeited at renewal. They have no cash value and are not refundable.
Prepaid top-up credits are purchased separately and persist until used, subject to Section 3.3 above.

Where a user holds multiple independent subscriptions (one per feature bucket), each subscription is managed independently. Cancellation of one bucket subscription does not affect other active bucket subscriptions.

3.5 Failed Operations

If a credit-consuming operation fails due to a verified platform error on AllWeb Solutions' side (not due to third-party AI provider unavailability or user error), credits consumed by that failed operation will be restored to your account. Contact us at billing@allweb.solutions with the subject line "Credit Restore Request" and a description of the failed operation.

4. Free Plans

Free-tier plans are provided at no cost. There are no fees charged and therefore no refunds applicable to free plans.

5. Partner Organization Plans

Partner organization plans are subject to the same general refund terms as subscription plans above. If a partner organization has a separate written agreement with AllWeb Solutions that includes different refund terms, those written terms control.

6. Billing Errors

If you believe AllWeb Solutions has charged you in error — for example, you were charged after cancellation, charged an incorrect amount, or charged for a plan you did not select — contact us promptly:

Email: billing@allweb.solutions

Subject Line: "Billing Error — [Your Account Email]"

Include your account email, the charge date, the amount, and a description of the error. AllWeb Solutions will investigate and, if an error occurred, will issue a corrected charge or refund within a commercially reasonable period of confirming the error.

7. Chargebacks

If you initiate a chargeback with your bank or credit card issuer without first contacting AllWeb Solutions to resolve the issue, AllWeb Solutions reserves the right to:

Suspend or terminate your account pending resolution
Dispute the chargeback with supporting transaction records
Recover any amounts determined to be owed, including chargeback fees imposed by the payment processor

We encourage you to contact us before initiating a chargeback. Most billing issues can be resolved quickly and directly.

8. Exceptions and Discretionary Refunds

AllWeb Solutions may, at its sole discretion, issue refunds or account credits in exceptional circumstances not covered by this policy — for example, in cases of extended platform outage, material service deficiency, or other extraordinary situations.

All exception requests are subject to the following requirements:

The request must be submitted in writing to billing@allweb.solutions within 7 days of the original purchase date.
Requests submitted after 7 days will not be considered, regardless of the circumstances.
Submission within 7 days does not guarantee approval. All requests are reviewed by AllWeb Solutions' billing staff and decided solely based on the specific circumstances presented. No exception is automatic or implied.
The decision of AllWeb Solutions is final.

The issuance of a discretionary refund in one case does not create any obligation to issue refunds in similar future cases.

Requests may be submitted to billing@allweb.solutions with the subject line "Refund Request" and a full description of your situation.

9. Required Refunds by Law

Nothing in this policy limits any refund rights you may have under applicable law. Where applicable law requires a refund that is not otherwise provided under this policy, AllWeb Solutions will comply with that legal obligation.

California residents: For complaints not resolved directly with AllWeb Solutions, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or call (800) 952-5210.

10. How to Request a Refund

All refund requests must be submitted in writing:

Email: billing@allweb.solutions

Subject Line: "Refund Request — [Your Account Email]"

Please include:

Your full name and account email address
The date and amount of the charge
The reason for the refund request
Any supporting information

AllWeb Solutions will respond within a commercially reasonable period of receipt. Approved refunds are processed back to the original payment method and may take 5–10 business days to appear on your statement depending on your bank or card issuer.

11. Updates to This Policy

AllWeb Solutions may update this Refund Policy from time to time. Material changes will be communicated through the Platform or via email at least 14 days before taking effect. Purchases made before the effective date of any change are governed by the policy in effect at the time of purchase.

12. Contact

AllWeb Solutions, LLC — Billing

8745 W. Higgins Rd., Suite 110

Chicago, IL 60631

Billing Email: billing@allweb.solutions

General: support@allweb.solutions

Website: https://allweb.solutions